Refund Policy

Updated on September 14, 2025

At TiviStation IPTV, customer satisfaction is important to us. Please read this Refund Policy carefully before purchasing a subscription. By placing an order, you agree to the terms outlined below.

1. Free Trial

We recommend requesting a free trial before purchasing a subscription whenever available. This allows you to test compatibility, streaming quality, and channel availability before making a payment.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

Your subscription cannot be activated due to an issue on our side.
You were charged multiple times for the same order.
A verified technical issue prevents the service from functioning and our support team cannot resolve it within a reasonable period.

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

You changed your mind after the subscription was activated.
Your device or internet connection is incompatible with IPTV services.
You did not request assistance from our support team before requesting a refund.
The issue is caused by third-party applications, internet providers, or hardware.
Your account has been suspended due to a violation of our Terms & Conditions.

4. Technical Support First

Before requesting a refund, you agree to allow our technical support team the opportunity to diagnose and resolve the issue. Most streaming problems can be fixed quickly with proper troubleshooting.

5. Refund Request Process

To request a refund, please contact our support team and provide:

Your order number.
The email address used for the purchase.
A detailed explanation of the issue.

Our team will review your request and respond as soon as possible.

6. Processing Time

Approved refunds are returned through the original payment method whenever possible. Processing times depend on your payment provider and may take several business days.

7. Service Availability

IPTV services depend on internet connectivity and third-party content sources. Temporary interruptions, maintenance, or channel changes do not automatically qualify for a refund.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be published on this page and become effective immediately upon posting.

9. Contact Us

If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact us at contact@tivistations.online.